FAQ
Frequently Asked Questions
Direct answers to what people usually ask before ordering.
01
Is the store live?
The storefront is connected to Shopify and functional. The store is currently in test mode, so orders placed now do not take a real payment.
02
When do products ship?
Shipping timing is stated on the product page once a production date is confirmed. No estimated date is shown before then.
03
What if my glasses are damaged while travelling?
Contact us through the contact page with your order number and photos of the damage. We will assess the pair and reply with the repair or replacement options available for it.
04
Can I return an order?
Return terms are published on the Shipping and Returns page and apply from the date of delivery.